Policies

Return Policy

Your satisfaction is our priority. Here's how we handle returns.

We Accept Returns

We stand behind the quality of our products. If something is wrong with your order, we will make it right.

Eligible Items for Return

  • Damaged or defective products received upon delivery
  • Products that do not match what was ordered
  • Items with broken packaging that affects the product
  • Expired products (must be reported immediately upon delivery)

Non-Returnable Items

  • Products that have been opened and used (unless defective)
  • Items returned more than 3 days after delivery
  • Products damaged due to improper storage by the customer
  • Special order items or bulk purchases agreed upon in advance

How to Request a Return

  1. 1
    Contact us immediately
    Report the issue on the same day of delivery via WhatsApp at +961 70 20 55 44.
  2. 2
    Send photos
    Take clear photos of the damaged or incorrect items and send them to us on WhatsApp.
  3. 3
    We review your request
    Our team will review your request within 24 hours and confirm whether it qualifies for a return.
  4. 4
    Return or replacement
    Approved returns will be picked up on the next delivery and replaced or refunded based on your preference.

Have a Return Request?

The fastest way is to message us directly on WhatsApp with your order details and photos.

Start Return on WhatsApp